Terms

1. Operator and travel agency

ALP MAR TRAVEL · TÜRSAB certificate no: 10086. Dalaman Luxury Travel is the website and brand name operated by this travel agency.

2. Reservation requests

The website form prepares a reservation message for WhatsApp. Completing the form or opening WhatsApp does not by itself create a confirmed reservation.

The request is submitted when the customer taps Send on the prepared WhatsApp message. A reservation is confirmed only after our team confirms the journey details and availability.

3. Price and payment

Transfer prices are not displayed on the website. Price and reservation details are confirmed directly with the customer after the request is received.

The website does not take online payments. Unless otherwise agreed directly with the customer, payment is generally made after the transfer is completed and the customer has been dropped at the requested destination. The customer may choose to pay earlier.

4. Information supplied by the customer

The customer is responsible for providing accurate and current name, contact, flight, route, date, passenger and other reservation information.

Missing or incorrect information may affect transfer planning or our ability to contact the customer. If details change, the customer should contact us as soon as reasonably possible.

5. Transfer service

The service is planned using the confirmed route, date, passenger count and vehicle details.

Incoming flights are monitored and airport customers are met with a name sign. No separate charge is applied for these services.

Special requests such as a child seat may be submitted with the reservation request and are clarified during confirmation.

6. Changes, cancellations and contact

There is no separate fixed change, cancellation or no-show fee policy published on this website.

If a reservation changes, is delayed, is cancelled or another issue arises, the customer and our team communicate directly and the situation is handled manually according to the circumstances.

7. Availability and confirmation

Same-day reservation requests may be submitted, but service remains subject to vehicle and operational availability confirmed by our team.

Displaying a route or vehicle option on the website does not guarantee availability or a confirmed reservation for a particular date.

8. Personal data

The website does not store reservation-form personal data on the server. Information sent to the business through WhatsApp is processed as described in the Privacy Policy and KVKK Information Notice.

9. Statutory rights and contact

These terms do not remove consumer or other statutory rights that cannot be limited by contract under applicable law.

For reservation or terms questions, use the contact channels shown on the website.